Making a booking
You can confirm availability by phone, e-mail, or by filling in the contact form accessed from the “Contact & Directions” page.
The easiest way to make a firm booking is by phone, but you can also reserve a room online via the "Online Booking" page.
We require a deposit of £20 per person per night. If you book more than four weeks in advance this can be paid by cheque or secured with a credit or debit card. Bookings made less than four weeks prior to arrival must be secured with a credit or debit card. Online bookings can only be made using a UK debit card. We accept Visa Debit/ Credit - Mastercard Debit/Credit - American Express and JCB
In line with our card policy (see below), payments by credit card or non-UK debit card will be subject to a 3% surcharge.
Credit and debit cards whose details are provided at the time of booking will not be charged except in the event of cancellation. This also applies to bookings made via the online system.
PLEASE NOTE: Deposits for bookings starting after 1st October 2016 will be charged to your card when the booking is taken.
Arrival and departure
The earliest check-in time is generally 3.00pm (4.30pm on Saturday) unless by prior arrangement, and the latest is 7.00pm. If you will be arriving later, please inform by email or telephone so we can make arrangements to welcome you. Check-out by 10 am.
We have off-road parking for one car per room. If you arrive independently for a double room you may have to leave one car in the nearside layby (20 metres).
We are pleased to welcome children over the age of eight years.
Sorry, we do not allow pets at Wheelgate apart from the Hideaway room which is detached from the main house.
To settle your bill on departure we are pleased to accept cash or a debit card drawn on a UK bank account in pounds sterling. We also accept Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit - American Express and JCB but these payments will be subject to a 3% surcharge. Non-UK debit cards will also be subject to a 3% surcharge.
Wheelgate is strictly non-smoking.
Room damage / exceptional cleaning
We reserve the right to make a charge for damage to the room and/or exceptional cleaning.
Our cancellation policy
In the event of cancellation with more than seven days’ notice, the deposit will be charged for rooms/nights that we are not able to re-let.
We charge the full room rate for any days of a reservation cancelled with less than seven days’ notice and not re-let.
If you have secured your booking with a debit or credit card, the appropriate cancellation payment will be charged to your card. Where a credit card is used as security this payment will include the 3% surcharge mentioned above.
Please note that we will only attempt to re-let rooms according to our normal policy (details on the "Online Booking" page).